Bachelor of Commerce, University of Auckland · Licensed Real Estate Salesperson (L4) · Auckland, NZ.
Licensed Real Estate Salesperson (Level 4) · Bachelor of Commerce, University of Auckland.
Customer service professional · Bachelor of Commerce, University of Auckland.
Field merchandiser · Visual presentation & brand standards across NZ retail.
Pharmacy retail assistant · Front-of-shop service, POS & compliance.
Nearly a decade of work · Warehouse, merchandising & retail across NZ.
Online Retail & IT support · Comsys Pacific · Online retail & technology operations.
CCTV & security solutions · Comsys Security · Surveillance, networking & smart-home installations.
Level 1 IT support · Service desk & helpdesk · Hardware, software & networking troubleshooting.
Daily AI power-user · ChatGPT, Claude & Gemini · Built into everyday productivity workflows.
Founder & builder · Independent projects · Fashion, fitness & PropTech.
Currently studying B.Com (Accounting & Finance) at the University of Auckland with nearly a decade of professional work across warehouse, retail, merchandising, pharmacy, ecommerce, IT and licensed real estate — plus independent projects in fashion, fitness and PropTech. Open to opportunities across multiple industries. Tap a tab above to see role-specific detail.
Combining financial literacy, market awareness and compliance knowledge with a disciplined work ethic — building a long-term career across residential sales, property management and investment.
Motivated and reliable, with nearly a decade across high-volume retail, merchandising and warehouse environments — bringing accuracy, energy and a customer-first standard.
Two years of field merchandising for Pro-Life Foods across supermarket and convenience accounts — building displays, executing planograms and maintaining brand presentation across multi-site routes.
Front-of-shop pharmacy retail experience at Chemist Warehouse — high-volume customer service, POS & cash handling, compliance-focused procedures and store presentation standards.
A full record of past work — warehouse operations at Foodstuffs, field merchandising for Pro-Life Foods and front-of-shop pharmacy retail at Chemist Warehouse.
Online Retail operations & IT product support at Comsys Pacific — product management, online customer support, supplier coordination and CCTV / networking / business technology knowledge in a fast-paced online retail environment.
CCTV & security solutions experience at Comsys Security — IP cameras, NVRs, alarms, smart locks, access control and networking. Customer consultation, installation support, remote-viewing configuration and troubleshooting across residential and commercial sites.
Entry-level / Tier-1 IT support — built on hands-on IT product knowledge (laptops, networking, CCTV, Microsoft) from Comsys, ready for service desk, helpdesk, ticketing, hardware & software troubleshooting and end-user support roles.
Daily user of modern AI tools — ChatGPT, Claude and Gemini integrated into research, writing, study, marketing and day-to-day productivity. A tech-fluent edge most teams don't have yet.
A growing portfolio of independent projects across fashion, fitness and property tech — building brands, products and platforms from idea to market.
Hi — I'm Sahil. Currently studying a Bachelor of Commerce (Accounting & Finance) at the University of Auckland, with nearly a decade of professional work behind me across warehouse operations, field merchandising, pharmacy retail, online retail & IT support, and licensed real estate sales.
I'm deliberately building across multiple industries rather than locking into one early — strong customer-first communication, fast learner with new platforms, tech-fluent (daily AI tools, basic networking & IT support, modern productivity stack), and the work-ethic of someone who's held long-tenure roles since 2016.
Alongside paid work I'm also building my own projects — a women's fashion brand (Covvora), a fitness brand (Como Fitness), and a real estate app (Real Buddy).
Pick a tab above for the version of me that matches what you're hiring for — or scroll on for general profile, education, languages and references.
Licensed Real Estate Salesperson (Level 4) with a strong academic foundation in Accounting and Finance and a clear long-term commitment to the property industry.
I combine financial literacy, market awareness and compliance knowledge with strong communication skills and a disciplined work ethic. Experienced in high-performance environments, I understand accountability, professionalism, and client service standards.
Motivated to build a long-term career across residential sales, property management and property investment sectors.
Motivated and reliable customer service professional with experience in fast-paced retail and warehouse environments.
I bring strong communication skills, a positive attitude, and the ability to work efficiently under pressure. Confident interacting with customers, handling enquiries, and maintaining high service standards.
Committed to delivering excellent customer experiences while contributing to team performance and store success.
Experienced field merchandiser with a strong eye for visual presentation, brand consistency and store-floor execution.
I combine planogram discipline, stock rotation and time management with confident relationships with store managers and floor staff across multiple sites.
Motivated to take ownership of accounts and deliver consistent in-store performance for FMCG, food & beverage, or convenience brands.
Front-of-shop pharmacy retail experience delivered in a high-volume, fast-paced environment.
I combine strong customer service, professional presentation and compliance discipline with calm, accurate POS and cash-handling under pressure.
Motivated to grow within a pharmacy retail environment while supporting customer outcomes, store standards and team performance.
Nearly a decade of professional work across three companies and three distinct retail environments — warehouse dispatch at Foodstuffs, field merchandising for Pro-Life Foods, and front-of-shop pharmacy retail at Chemist Warehouse.
A single record of every past role — kept on its own page so each industry-specific page (real estate, retail, merchandising, pharmacy) stays focused on the work most relevant to that role.
Use this view to see the full work history end-to-end: roles, companies, dates and the responsibilities carried in each.
Online Retail and IT support experience at Comsys Pacific — supporting day-to-day online retail operations including product management, customer support, order handling and website maintenance.
I combine strong IT product knowledge (laptops, networking, CCTV, accessories, business technology) with online retail platform fluency, customer service and supplier coordination in a fast-paced online retail environment.
Motivated to grow within online retail, IT retail and modern technology businesses — bringing a tech-driven mindset, fast learning ability and a strong willingness to take on new platforms, products and operational responsibilities.
Entry-level IT support candidate with hands-on technology product experience from Comsys Pacific — laptops, PCs, networking, CCTV, printers, accessories and business technology — applied to a Level 1 / Tier-1 service desk skillset.
I combine customer-first service (built across pharmacy retail, online retail support and IT product enquiries) with technical troubleshooting fundamentals — operating systems, account & access management, hardware diagnostics, network connectivity, and ticketing workflows.
Ready to step into helpdesk, service desk, IT support assistant or Level 1 IT technician roles — fast learner, calm under pressure, professional with end-users, and willing to study toward CompTIA A+ / ITIL fundamentals.
Daily user of modern AI tools — ChatGPT, Claude and Gemini are part of how I work, study and plan, not a side-experiment. Comfortable picking the right model for the job and getting useful output fast.
Using AI fluently across research, writing, summarising, brainstorming, study help, marketing copy, content prep and problem-solving — the kind of productivity edge most workplaces still don't have.
A modern, tech-fluent operator who treats AI as a daily-driver tool — not a buzzword. Comfortable adopting new tools quickly and adapting them into existing workflows.
Beyond paid work, I'm building my own projects — across fashion (Covvora), fitness (Como Fitness) and property tech (Real Buddy). Brand, product, e-commerce and digital presence — end to end.
Each project is real, ongoing and self-driven — not a CV bullet. The work covers brand identity, product, e-commerce, content, marketing and operations, with everything from naming to launch handled independently.
This page is the full picture of what I'm building right now — open to collaborators, conversations and opportunities in any of these categories.
Every past role on a single page — warehouse operations, field merchandising, pharmacy retail, IT & eCommerce, and CCTV / security solutions. Roles, companies and responsibilities.
Three businesses I'm actively building outside of work — equal parts brand, product and execution.
A women's clothing brand built around modern silhouettes and quality basics. Independent direct-to-consumer with a focus on brand identity, presentation and online presence.
A fitness business spanning brand, community and product. Building both the content / training side and an e-commerce arm covering apparel, accessories and programs.
A real estate app rethinking how buyers, sellers and agents connect. Tools that make property discovery, comparison and viewing decisions faster, clearer and more transparent for everyone.
Young, tech-fluent, social-first — built for how property is actually marketed and sold in 2026. This is the angle most veteran agents can't compete on.
The market, transaction and lifestyle context behind every Auckland property decision — from suburb-level insight to the full buyer / seller journey.
Strong interest and growing knowledge of the New Zealand property market, including awareness of current market trends, property values, buyer behaviour, and local suburb insights.
Knowledge of residential property sales processes including listings, buyer enquiries, open homes, negotiations, and settlement procedures.
Understanding of the property buying and selling journey, including communication between agents, buyers, sellers, banks, and solicitors throughout the transaction process.
Knowledge of the challenges and requirements first-home buyers face, including basic understanding of finance, deposits, mortgage approval processes, and market entry strategies.
Basic understanding of investment properties, rental yields, ROI (Return on Investment), and long-term property growth opportunities.
Understanding of how open homes operate, how listings are presented professionally, and the importance of creating strong first impressions for buyers.
Interest in local suburbs, communities, schools, amenities, transport, and lifestyle factors that influence buyer decisions and property demand.
Client-facing strengths that turn enquiries into appointments and appointments into signed agreements.
Strong communication skills with the ability to speak professionally and confidently with clients, buyers, sellers, and team members.
Ability to build positive relationships through trust, professionalism, active listening, and strong interpersonal communication.
Customer-focused mindset with strong understanding of providing professional service and creating positive client experiences.
Understanding of negotiation principles and the importance of achieving positive outcomes for both buyers and sellers.
Awareness of lead generation strategies, networking, and building long-term professional relationships within the real estate industry.
Strong personal presentation and communication style with understanding of professionalism within sales and client-facing environments.
How property is actually marketed in 2026 — social-first, video-led, brand-driven. The angle most veteran agents can't compete on.
Strong understanding of social media platforms including Instagram, Facebook, TikTok, and modern digital marketing strategies used in real estate.
Experience creating engaging digital content including short-form videos, property-style edits, and promotional content designed for online audiences.
Skilled in video editing for social media and digital marketing, with the ability to create modern, visually engaging content and promotional material.
Knowledge of photo editing and visual enhancement tools to improve branding, online presentation, and marketing quality.
Understanding of personal branding and the importance of building a strong professional online presence within the real estate industry.
Basic awareness of online advertising, audience engagement, and digital promotion strategies used to market properties and services.
Brings a modern and technology-driven mindset to real estate, with strong interest in digital innovation, online marketing, and modern customer engagement strategies.
The everyday digital stack — productivity, AI, CRM and online platforms — used to run a modern real estate workflow.
Familiar with Microsoft 365 and Google Workspace tools including Word, Excel, PowerPoint, Google Docs, and Google Sheets.
Knowledge of modern AI tools and digital productivity platforms used for communication, marketing, research, and organisation.
Understanding of websites, online platforms, and digital presentation methods used for branding, communication, and marketing.
Basic familiarity with CRM systems, online communication tools, and digital organisation methods used in business environments.
The visual and content side — building engaging property marketing, audience-ready posts and a professional brand presence.
Strong creative mindset with experience developing engaging digital content and visual material for online audiences.
Understanding of social media engagement strategies and how digital platforms can be used to build brand awareness and attract audiences.
Interest and experience in branding, presentation, and creating professional visual content suitable for modern businesses and online platforms.
The work-ethic foundation behind the technical skills — the traits that make a long, target-driven property career sustainable.
Quick to learn new systems, technology, and industry knowledge with strong motivation to continuously improve and grow professionally.
Able to adapt quickly to changing environments, new challenges, and evolving industry trends.
Reliable, hardworking, and committed to maintaining professional standards and delivering high-quality work.
Highly motivated with strong ambition to build a long-term career in real estate and continuously develop industry knowledge and skills.
Works effectively both independently and within team environments while maintaining professionalism and strong communication.
Maintains a positive, professional, and approachable attitude with strong willingness to learn and contribute.
Core merchandising principles that shape every in-store decision — from shelf presentation to promotional execution.
Strong understanding of retail merchandising principles, including maintaining organised shelves, attractive product displays, and ensuring products are presented clearly to improve customer shopping experience and sales performance.
Knowledge of setting up promotional displays, end caps, tray-down displays, and feature areas to maximise product visibility and encourage customer purchases.
Understanding of shelf presentation standards including correct product facing, spacing, alignment, and maintaining a clean and professional appearance throughout the store.
Knowledge of FIFO (First In First Out) stock rotation methods to ensure older stock is sold first and products remain fresh and within date requirements.
Ability to follow planograms and store layout instructions to ensure products are placed correctly according to company and supplier standards.
Experience with monitoring stock levels, replenishing shelves, checking inventory, and ensuring products are available and properly displayed for customers.
Understanding of creating and maintaining seasonal and promotional displays to support marketing campaigns and increase customer engagement.
Awareness of how customers move through stores and how product placement influences buying decisions and customer attention.
The operational context behind fast-paced FMCG environments — from backstock workflow to safe on-floor practice.
Understanding of fast-paced supermarket environments including grocery merchandising, stock replenishment, promotional setup, and maintaining store presentation standards.
Knowledge of FMCG (Fast Moving Consumer Goods) products and the importance of keeping shelves fully stocked, organised, and visually appealing.
Understanding of handling backstock, stock movement, and maintaining efficient workflow between storage and shop floor areas.
Understanding of workplace safety procedures, safe lifting practices, and maintaining clean and hazard-free retail environments.
The soft skills that turn solid execution into a strong in-store presence — communication, accuracy and team fit.
Strong customer service skills with the ability to communicate professionally, assist customers when needed, and contribute to a positive shopping experience.
Confident verbal communication skills with the ability to work effectively with supervisors, team members, suppliers, and customers.
Strong attention to detail when organising shelves, checking pricing accuracy, maintaining displays, and ensuring products meet presentation standards.
Ability to work efficiently in fast-paced retail environments while managing multiple tasks and meeting deadlines.
Works effectively within team environments while also being capable of working independently and taking initiative when required.
A modern digital toolkit that supports reporting, organisation and in-store technology.
Familiar with Microsoft 365 and Google Workspace tools including Word, Excel, Docs, and Sheets for organisation and communication tasks.
Strong digital organisation skills with the ability to manage tasks, schedules, and information efficiently using modern technology.
Basic familiarity with barcode scanners, inventory systems, and retail technology used within supermarket and merchandising environments.
Visual and content skills that translate directly into stronger display photography, reporting and modern brand presentation.
Experience with video editing and content creation, providing strong visual presentation skills and understanding of modern marketing and branding.
Knowledge of photo editing and graphic design tools which support visual merchandising and modern product presentation.
Understanding of social media trends, branding, and customer engagement which contributes to modern retail and marketing awareness.
The work-ethic traits that show up every shift — the qualities employers consistently want in a field merchandiser.
Quick to learn new systems, procedures, and workplace expectations with a strong willingness to continuously improve skills and knowledge.
Reliable, punctual, and committed to maintaining high work standards in fast-paced environments.
Able to adapt quickly to changing tasks, store requirements, and different retail environments.
Maintains a professional attitude with strong motivation, willingness to learn, and a customer-focused mindset.
Foundational understanding of how a pharmacy operates day-to-day — and the standards expected of front-of-shop staff.
Understanding of the role of a pharmacy assistant, including supporting pharmacists, assisting customers, organising products, and maintaining a professional healthcare environment.
Basic knowledge of over-the-counter medications, health products, vitamins, supplements, skincare products, and general pharmacy retail items.
Understanding of basic prescription processes, customer collection procedures, and the importance of accuracy and confidentiality within pharmacy environments.
Awareness of common healthcare products including pain relief, cold and flu medication, vitamins, first aid products, skincare, and wellness products.
Understanding of the importance of customer privacy, confidentiality, and professionalism when handling personal or medical information.
Knowledge of organising pharmacy shelves, maintaining product presentation, checking stock levels, rotating products, and monitoring expiry dates.
Understanding of hygiene, cleanliness, workplace safety, and professional standards required within healthcare and pharmacy environments.
The interpersonal foundation behind every front-of-shop interaction — calm, clear and customer-first.
Strong customer service skills with the ability to assist customers professionally, answer general enquiries, and provide a welcoming and supportive environment.
Confident verbal and written communication skills with the ability to communicate clearly and professionally with customers, pharmacists, and team members.
Strong listening skills with the ability to understand customer needs and direct enquiries appropriately when pharmacist assistance is required.
Maintains a professional appearance and attitude while working in customer-facing healthcare environments.
Works effectively within team environments and supports pharmacists and colleagues with day-to-day operations.
The operational discipline that keeps a pharmacy floor accurate, presentable and customer-ready.
Experience maintaining organised shelves, product displays, and ensuring products are presented neatly and professionally.
Understanding of stock replenishment procedures, inventory awareness, and maintaining product availability for customers.
Strong attention to detail when handling products, organising stock, checking pricing, and maintaining accuracy within retail and pharmacy environments.
Ability to manage multiple tasks efficiently within fast-paced customer service environments.
Basic understanding of retail procedures including customer transactions, point-of-sale systems, and maintaining accurate processes.
Comfortable across the digital tools that modern pharmacy retail relies on.
Familiar with Microsoft 365 and Google Workspace tools including Word, Excel, Docs, and digital communication platforms.
Strong digital organisation skills with the ability to manage tasks, schedules, and information efficiently.
Basic familiarity with point-of-sale systems, barcode scanners, and digital systems commonly used in retail and pharmacy environments.
The traits behind reliable, day-one-ready performance in a pharmacy retail team.
Quick to learn new procedures, systems, and product knowledge with strong willingness to continuously improve skills and industry understanding.
Reliable, punctual, and committed to maintaining professional standards and providing high-quality customer service.
Able to adapt quickly to changing tasks, customer needs, and fast-paced working environments.
Maintains a positive, approachable, and customer-focused attitude while creating a welcoming environment for customers and colleagues.
Hardworking, motivated, and capable of working both independently and within team environments.
Strong interest in learning more about healthcare, pharmacy products, and customer care within the pharmacy industry.
The day-to-day work of running an online store at Comsys Pacific — products, listings, orders and customer-facing website management.
Supported the day-to-day operations of an online online retail business, including product management, customer support, order handling, and website maintenance.
Worked with online retail systems and online store management tools to manage products, categories, pricing, and website content.
Worked on maintaining and improving online retail websites to ensure products, pricing, categories, and customer experience remained accurate and user-friendly.
Assisted with updating website banners, product categories, pricing information, and promotional content to maintain an engaging online store.
Improved product presentation by updating descriptions, images, specifications, and category organisation to create a better customer experience.
Uploaded, organised, and managed products on the online retail website, including titles, images, specifications, pricing, and product descriptions.
Managed customer orders, monitored order progress, and coordinated with suppliers and logistics providers to ensure smooth delivery processes.
Hands-on familiarity with the IT product lines Comsys Pacific sells — from end-user devices to networking and security infrastructure.
Developed strong knowledge of IT products including laptops, PCs, networking equipment, CCTV systems, accessories, printers, cables, components, and business technology solutions.
Developed understanding of networking equipment, WiFi systems, security solutions, Microsoft products, hardware compatibility, and business IT environments.
Built knowledge of CCTV systems, surveillance products, access control systems, smart home devices, and security technology solutions.
Researched IT products, specifications, pricing, and market trends to improve product listings and customer recommendations.
Provided basic troubleshooting assistance for customers relating to IT products, networking devices, CCTV systems, and software-related enquiries.
The customer-facing layer that turned online enquiries into completed sales — product recommendations, professional communication and problem solving.
Provided professional customer support by assisting customers with product enquiries, order updates, technical questions, and general sales support.
Assisted customers with selecting products based on their needs, budgets, and technical requirements while helping improve the online shopping experience.
Supported sales growth by assisting customers, improving website presentation, and identifying opportunities to improve customer experience and conversions.
Maintained professional communication with customers, suppliers, and business partners through email, phone calls, and online support channels.
Quickly identified and resolved customer issues relating to orders, product information, delivery updates, and technical enquiries.
The behind-the-scenes coordination that keeps an online IT retailer running — suppliers, stock, business processes and brand representation.
Communicated with suppliers and distributors regarding product availability, pricing, stock levels, and order fulfilment.
Monitored product stock levels, supplier availability, and product updates to help maintain accurate online retail listings.
Gained experience in online retail business operations including logistics, supplier coordination, online sales processes, and customer management.
Represented Comsys Pacific professionally while maintaining strong customer service and operational standards.
The digital and technical fluency layered on top of operations — marketing support, online retail industry experience and fast technical learning.
Assisted with digital marketing tasks including promotional content, product advertising, social media content, and online brand presentation.
Experienced with online retail systems, online platforms, digital communication tools, and general business technology applications.
Quickly learned new technologies, software platforms, online retail systems, and IT product information to support business operations.
Developed practical experience within the online retail and IT retail industry, supporting both online customers and business operations.
The work-ethic foundation behind the operational skills — the qualities that supported a fast-paced, technology-focused business environment.
Managed multiple responsibilities including customer support, product updates, website tasks, and operational duties in a fast-paced business environment.
Maintained accuracy when updating product information, pricing, technical specifications, and customer order details.
Worked efficiently within a rapidly growing online retail environment while balancing customer support, website management, and operational responsibilities.
Adapted quickly to changing business needs, product ranges, supplier systems, and online retail processes within the technology industry.
Worked collaboratively within a growing online retail and IT business to support operational efficiency and customer satisfaction.
Demonstrated reliability, initiative, professionalism, and a strong willingness to learn within a technology-focused business environment.
A practical breakdown of where modern AI tools sit inside my real workflow — not theory, not buzzwords.
My everyday workhorse — drafting emails and messages, brainstorming, breaking down problems, generating first-draft content, and getting quick second opinions on decisions.
Used for longer-form writing, careful editing, summarising large documents, and tasks where I want more thoughtful, structured output. Strong for rewriting tone and tightening drafts.
Used alongside ChatGPT and Claude — particularly useful for cross-checking answers, web-aware research, and Google-ecosystem tasks. Comfortable switching between models based on what each does best.
AI is part of how I plan my day, prep for meetings, organise notes, and move faster through admin work. Not a novelty — a real time-saver folded into existing habits.
Use AI to explain complex topics, build study notes from lecture material, generate practice questions, and pressure-test my understanding before assessments.
Draft, rewrite, proofread and tighten everything from emails to listing copy to CV content. Strong eye for when AI output needs my own voice layered back in.
Use AI to generate caption ideas, headline variants, content angles and short-form scripts for social media — then refine into something that sounds like me, not like AI.
Use AI to rapidly digest long articles, reports or documents and surface the parts I actually need to act on — without losing accuracy or nuance.
Comfortable structuring prompts clearly, providing context, iterating when output isn't quite right, and giving the model the information it needs to be useful first time.
I treat AI as a collaborator, not a replacement — I always check, edit and own the final output. I know where AI is reliable and where my own judgement has to take over.
The core Tier-1 workflow — receiving requests, logging tickets, troubleshooting, communicating with end-users and escalating cleanly when out of scope.
Confident providing professional support to end-users over phone, email and chat — listening carefully, asking clarifying questions and confirming the issue before troubleshooting.
Familiar with raising, updating and closing tickets in service-desk platforms (Jira Service Management, Freshdesk, Zendesk, ServiceNow style) — including clear notes, accurate categorisation and resolution writeups.
Awareness of incident priority and severity levels, SLA response and resolution targets, and how triage affects the order of work — making sure high-impact issues get the right attention.
Comfortable identifying when a ticket is beyond Level 1 scope and escalating cleanly to Level 2 / 3 with full reproduction steps, logs and clear handover notes.
Basic understanding of ITIL concepts — incident management, request fulfilment, change management and the service-desk role within wider IT service delivery.
Comfortable searching internal KB articles to apply known fixes quickly, and contributing back to the KB when a useful resolution is found.
Hands-on familiarity with end-user devices built through Comsys Pacific (laptops, networking, printers, accessories) and applied to Tier-1 diagnostics.
Working knowledge of laptops, desktops, monitors, keyboards, mice, docking stations and webcams — basic diagnostics, swap-and-test approach and identifying faulty components.
Printer setup, driver install, queue management and resolving common faults — paper jams, offline status, scan-to-folder and shared-printer access issues.
Familiar with HDMI, DisplayPort, USB-C / Thunderbolt, Ethernet (Cat5e / Cat6), power adapters and dock connectivity — useful when the "obvious" issue turns out to be physical.
Basic iOS and Android support — Wi-Fi setup, email configuration (Exchange / IMAP), MFA app setup (Microsoft Authenticator, Google Authenticator) and common app issues.
Comfortable tagging, recording and tracking hardware in asset systems — issuing devices, recording returns and maintaining accurate inventory records.
Day-to-day software fixes — the issues end-users hit most often on Windows, Microsoft 365, browsers and standard productivity apps.
User-side Windows troubleshooting — login issues, profile problems, startup apps, Windows Update, disk space, performance, common system-tray icons and the basics of Settings vs Control Panel.
Working with Outlook (mail, calendar, signatures, shared mailboxes), Word, Excel, PowerPoint, Teams and OneDrive — common error messages, sync issues and re-authentication.
Edge, Chrome, Firefox & Safari support — clearing cache, cookies, extensions, sign-in loops, certificate warnings and basic browser-side diagnostics.
Comfortable installing, updating and removing software — using vendor installers, Microsoft Store, package managers and software-deployment tools where appropriate.
General awareness of macOS for end-user support, and basic familiarity with Linux command-line concepts (cd, ls, sudo, basic file permissions) for future learning.
The "is it on the network?" layer of Tier-1 — Wi-Fi, ethernet, IP basics and the small handful of commands that solve most connectivity issues.
Diagnosing common connectivity problems — wrong network, weak signal, captive portals, cable / port issues and authentication failures on corporate Wi-Fi.
Understanding of IP addressing (private vs public), how DHCP assigns addresses, and how DNS resolves names — enough to debug "no internet" issues from the user side.
Using ipconfig, ping, tracert / traceroute, nslookup and getmac to gather useful information before escalating a network ticket.
Supporting end-users with VPN clients (Cisco AnyConnect, Microsoft AlwaysOn VPN, FortiClient, GlobalProtect) — install, sign-in, MFA challenges and reconnection issues.
General awareness of routers, switches and access points from Comsys Pacific exposure — useful context for triaging network tickets and explaining issues to users.
The most common Tier-1 tickets — password resets, MFA, lockouts and the everyday security hygiene users need help with.
Verifying identity, resetting passwords and unlocking accounts in Active Directory / Entra ID following the right process — without compromising the security side.
Basic understanding of users, groups, OUs, permissions and the difference between on-prem AD and cloud Entra ID — enough context for Level 1 account tasks.
Helping users set up, recover and re-enrol MFA (Microsoft Authenticator, SMS, hardware tokens) — and recognising when MFA fatigue or unusual prompts may indicate a security event.
Familiarity with M365 admin centre basics — assigning licences, mailbox properties, group membership and shared-mailbox access from a Level 1 perspective.
Recognising phishing emails, suspicious links and account-compromise indicators — reporting through the right channels and supporting endpoint protection / antivirus tooling on user devices.
Awareness of data classification, secure file-sharing, NZ Privacy Act basics and the importance of confidentiality when handling user information at the service desk.
The human side of Tier-1 — calm communication, clear documentation, fast learning and the willingness to ask the next question.
Comfortable using remote-desktop and screen-share tools — Microsoft Quick Assist, AnyDesk, TeamViewer, RDP and Teams screen-share — to diagnose and resolve issues without site visits.
Writing clear ticket notes, step-by-step instructions and KB updates so the next person on the team can follow the work and learn from the resolution.
Years of customer-facing experience (pharmacy retail, ecommerce support, IT product sales) translated directly into a calm, empathetic, professional approach with frustrated or non-technical users.
Translating tech jargon into plain English for end-users — and translating user descriptions into technical detail when escalating to Level 2 / 3.
Proven track record of learning new platforms, products and systems quickly — built across ecommerce, IT product knowledge, real estate and modern productivity tools.
Building toward foundational IT certifications — CompTIA A+, Microsoft 365 Fundamentals (MS-900) and ITIL 4 Foundation — to formalise the Level 1 IT skillset.
Reliable, punctual and team-oriented — backed by nearly a decade of professional work history including long-tenure roles, with strong references available on request.
Day-to-day systems and software I work with.
Domain awareness I bring to listings, buyers and CMAs.
Local intelligence and regulatory awareness for the Auckland property market.
How I'd actually market a listing in 2026 — social-first and modern.
Hands-on creative skills for property visuals, video and brand assets.
A modern, AI-fluent productivity stack — the edge most agents don't have.
The qualities employers consistently want — built across nearly a decade of work.
Hands-on with the systems retail teams rely on every shift.
Real-world retail context built across three companies and nearly a decade.
Practical gear and skills used on-route every day.
FMCG environments I've actively worked in.
Front-of-shop systems used at Chemist Warehouse.
Conduct, discretion and customer-care fundamentals built in a regulated environment.
Common front-of-shop categories — the everyday questions and recommendations customers come in for.
The interpersonal skills behind a calm, professional pharmacy environment.
Day-to-day operational discipline on the pharmacy floor.
The qualities pharmacy employers consistently look for in a front-of-shop team member.
What an online retail & IT support role at Comsys Pacific actually looks like — the recurring tasks across product, customer, supplier and website management.
The systems and platforms used to manage the store, support customers and coordinate with suppliers.
The hardware and technology categories sold and supported at Comsys Pacific — built customer-facing product knowledge across each.
The operational context behind running a modern online retail + IT retail business.
Quick-glance skills carried into every online retail, IT support, or technology-business role.
The core models I actually use every day — picked deliberately based on what each does best.
A working knowledge of the modern AI landscape across chat, image, video, audio, productivity and coding — the platforms shaping how work actually gets done in 2026.
Where AI sits inside my real workflow — productivity, study, content, planning.
The skills behind getting genuinely useful output, not just generic AI fluff.
Quick-glance modern productivity skills carried into every role.
The everyday work of a Tier-1 / Level 1 IT support role — what a shift on the service desk actually looks like.
Familiarity with the ITSM / ticketing platforms that drive a modern service desk.
The platforms end-users actually work in — and the everyday issues they raise tickets about.
The diagnostic kit and physical-layer knowledge used to triage and resolve Tier-1 tickets.
The identity layer end-users hit most often — and the everyday security hygiene a Level 1 supports.
The qualifications I'm building toward to formalise the Level 1 IT skillset.
Quick-glance skills carried into every Level 1 IT support shift.
Full contact details available upon request.
Most new salespeople come in with one of two things — a licence or a finance background. I'm building both, deliberately: a Real Estate Salesperson Licence (Level 4) alongside a Bachelor of Commerce in Accounting & Finance at the University of Auckland.
That means I can talk to first-home buyers about KiwiSaver withdrawals, LVR rules and deposit structuring — and talk to investors about yield, capital growth and cash-on-cash returns — without breaking stride.
I'm not testing the water. I'm here to build a long-term career across residential sales, property management and investment, backed by nearly a decade of disciplined work in target-driven environments and a long-term commitment to professionalism, compliance and client outcomes.
Retail isn't theoretical for me. I've spent nearly ten years across three companies in three very different retail environments: warehouse target-driven dispatch at Foodstuffs, field merchandising across supermarket accounts for Pro-Life Foods, and front-of-shop pharmacy retail at Chemist Warehouse.
That breadth means I already understand stock flow, customer pressure, presentation standards, compliance procedures, and team-shift dynamics — I don't need training to know what a busy Saturday looks like.
I bring proven reliability (long employment history), forklift & High Reach licences, a full Class 1 driver licence, and a customer-first attitude already shaped by real-world high-volume work. I'm ready to contribute from day one.
Field merchandising rewards the kind of worker most teams struggle to find: independent, route-driven, accountable, and visually disciplined. I am that worker.
Two years servicing supermarket and convenience accounts for Pro-Life Foods built my eye for visual standards, planogram discipline and store-manager relationships. Combined with Photoshop skills for display reporting, a full Class 1 licence, my own reliable transport, and forklift & High Reach tickets — I can run a route from day one.
I take pride in how a shelf looks at 5pm on a Friday, not just at handover. That's the difference.
Pharmacy retail asks for two things most candidates can only do one of: warm, calm customer engagement at front-of-shop, and disciplined, compliance-focused procedure behind it. I've already delivered both at Chemist Warehouse.
Operating POS, supporting stock and merchandising, maintaining professional and discreet customer service in a high-volume environment — that's the work, and I've done it. Combined with nearly a decade of broader retail and warehouse experience, I bring reliability, calm under pressure, and a customer-first standard already built in.
I'm ready to walk in and contribute from day one.
Most online retail hires bring one side — either online operations or technical product knowledge. I bring both: online retail operations experience at Comsys Pacific (product uploads, listings, order processing, customer support, supplier coordination) alongside real working knowledge of the IT, networking, CCTV and business-tech categories the store actually sells.
That means I can update a listing, answer a buyer's technical question about a CCTV kit or a switch, coordinate with a supplier, and represent the brand online — without needing to hand off between roles. Combined with fast learning ability, a tech-driven mindset, and comfort working in a fast-paced, growing business, I add capacity without adding overhead.
I'm ready to step into online retail, IT support, online retail or technology business roles and start contributing from day one.
Most candidates still treat AI as something to "look into one day." I use ChatGPT, Claude and Gemini every day — built into how I research, write, study, plan, and work through problems. Not a side-experiment, not a buzzword on a CV.
I know which model is best for which job, I prompt clearly and iterate fast, and I always keep my own judgement layered on top of AI output. That means cleaner work delivered faster — emails, reports, summaries, listings, study notes, content drafts, plans — without the generic "AI smell".
Bring me into any role and I'll quietly take 20–40% of the admin and drafting load off the rest of the team using tools that are free or already paid for. That's the real edge.
Most Level 1 IT candidates bring one of two things — customer service or a technical background. I bring both. Nearly a decade of high-volume customer-facing work (pharmacy retail, online retail support) on the people side, layered on hands-on technology product experience at Comsys Pacific (laptops, networking, CCTV, Microsoft, business technology) on the technical side.
That means I can pick up a ticket, calm down a frustrated user, work through hardware / software / network / account fundamentals, document it cleanly, and escalate with full context when it's beyond scope — without needing to be taught how to talk to people. The technical fundamentals (Windows, M365, Active Directory / Entra ID, MFA, VPN, ticketing, SLAs, ITIL basics) are the part I'm actively studying — including building toward CompTIA A+, MS-900 and ITIL 4 Foundation.
I'm ready to step into a Tier-1 / Level 1 IT support, service desk, helpdesk or IT support assistant role and contribute from day one — and grow into Level 2 from there.
Auckland-based, seven-day flexibility, available immediately. I'd welcome a chat about how I can contribute to your team — pick a tab above for role-specific detail or just get in touch.
Available seven days — evenings and weekends included. I'd welcome the opportunity to discuss how I can contribute to your team.
Flexible roster across weekdays, weekends and evenings. Ready to contribute from day one.
Two years' field merchandising experience and a strong eye for in-store execution. Own transport, Class 1 licence, available immediately.
Trained in high-volume pharmacy retail with POS, cash-handling and compliance experience. Available immediately, seven-day flexibility.
Online Retail & IT support experience at Comsys Pacific with strong IT product knowledge (laptops, networking, CCTV, business tech), online operations and customer service. Available immediately, seven-day flexibility.
Daily user of ChatGPT, Claude and Gemini — built into research, writing, study, marketing and planning. The kind of modern productivity edge most teams still don't have.
Building Covvora, Como Fitness and Real Buddy in parallel — open to chats with collaborators, advisors, suppliers or anyone working in adjacent spaces. Reach out anytime.
Helpdesk / service desk / IT support assistant — backed by Comsys IT product experience, customer-first communication and studying toward CompTIA A+ & ITIL 4 Foundation. Available immediately, seven-day flexibility.